standard orders placed on business days before 2 PM EST will typically ship out the same day. Once your order ships, you’ll receive a shipment confirmation email with carrier tracking information so you can follow its progress. For standard shipping, please allow 3-15 business days for orders to arrive after they ship out. We’ll do our best to get your purchase delivered to you as quickly as possible! Let us know if you need an expedited shipping option – we offer faster delivery for an additional cost.

According to Gluora’s returns policy, you may return any unused and unopened items within 15 days of delivery for a full refund.

To be eligible for a return, items must be in original packaging and in the same condition as when received. Customers are responsible for return shipping costs.

Once we receive your return at our warehouse, it will be inspected and processed. Approved refunds are usually issued within 5-15 business days back to the original payment method.

Please refer to the full Returns & Refunds policy on our website for complete details and instructions on how to return items. Let us know if you have any other questions! We want to ensure you are completely satisfied with your purchase.

To update the shipping address on your Gluora account, please follow these steps:

1. Log into your account and click on “My Account”

2. Under “Account Details”, click on “My Addresses”

3. Here you will see any addresses you have saved. Click “Edit” next to the address you want to update.

4. Make any changes needed to the address and click “Save Address” when finished.

You can also add new shipping addresses anytime and mark them as your default. We’ll automatically update your information so future orders ship to the new address.

Let us know if you have any trouble updating your account shipping address. Our customer service team is always here to help out!

Once your order is shipped from Gluora, you’ll receive an email with carrier tracking information that allows you to follow its progress.

To track your order status:

1. Log into your Gluora account and go to “My Orders”
2. Locate the order and click on the tracking number/link
3. This will take you to the carrier’s website, where you can see the latest tracking updates

Alternatively, you can go directly to the shipping carrier’s website and enter the tracking number to check status.

Tracking will show where your package is in transit and the scheduled delivery date. Let us know if you have any issues tracking your order – we’re happy to look into it and make sure your shipment arrives on time!

There are a few ways to get in touch with Gluora’s customer support team:

– Email: Email us anytime at support@gluora.com. This is generally the fastest way to get help.

– Live Chat: Chat with a support agent in real-time on our website during business hours. Look for the chat icon on the bottom right.

When contacting us, please provide your order number, email address, or phone number associated with your account so we can quickly access your information. Let us know how we can help!

The Gluora support team is available 7 days a week to answer any questions, troubleshoot issues, assist with returns or exchanges, and make sure you have an excellent shopping experience.

If you realized you entered an incorrect shipping address for your Gluora order, please contact our customer support team immediately so we can attempt to correct it before your order ships out.

You can reach us by email at support@gluora.com . Let us know your order number and the correct shipping address that should have been used.

If your order has already left our facility, unfortunately the address cannot be changed mid-shipment. In that case, we recommend contacting the shipping carrier to see if they can redirect it for you.

We apologize for any inconvenience caused by the shipping mishap. Please let our team know if we can provide any further assistance getting this resolved for you!

According to Gluora’s shipping policy, we currently only ship to addresses within the United States and Canada.

We hope to expand our shipping capabilities to reach more international customers soon! Rest assured we are actively working on making more delivery options available as the business continues growing.

For now, we sincerely apologize that we cannot fulfill orders outside of the US and Canada. Please let us know if you have any other questions and we’ll be glad to explain our shipping policies in more detail.

For most orders, all the items purchased on Gluora will be shipped together in one package. However, there are a few circumstances when your order may arrive in multiple shipments:

– If one or more items in your order are shipping from different locations or warehouses, they may come separately.

– For oversized or heavy items, we sometimes have to ship in multiple boxes.

– If part of your order is delayed due to an item being backordered, the available items will be shipped first.

When checking out, we’ll let you know if any items require separate shipment. You’ll receive individual tracking information for each package as they are sent out.

Please reach out to our customer service team if you have any other questions about split shipments! We want to make sure you’re fully informed about when and how your purchases will arrive.